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Frequently Asked Questions

Frequently Asked Questions

General

No, satellite dishes are not permitted.

Schedule a tour online or call us. After submitting an online request, our team will confirm your appointment. Note: All guests 18+ must bring a valid government-issued photo ID and verify their ID before touring.

We offer 1, 2, and 3 bedroom homes at our community. Visit our Floor Plan page to view our pricing and availability.

Yes, however residents are responsible for painting the walls back to the original color at move-out.

Services

Yes, we offer an after-hours courtesy patrol. To request assistance, call the office number and follow the prompts to leave a voicemail with your complaint details, apartment number, and phone number. The courtesy officer will receive your message and respond as soon as possible.

Amenities

Yes, we offer corporate apartments. Contact our office for details.

Yes, Ultris-Island Park has furnished homes available for an additional cost. Please contact the office for availability.

Yes, we have a 24-hour fitness center available for resident use.

Ultris-Island Park is home to 2 designer pools. The pools are open Tuesday-Sunday, 9am to 8pm, and can be accessed through the gate.

Each home is equipped with fantastic amenities, such as ceiling fans in every room, built-in computer desks, washer/dryer connections, and more! Visit our Amenities page to view the full list of home amenities available.

Neighborhood

Visit the Department of Energy website to locate nearby charging stations at https://afdc.energy.gov/fuels/electricity-locations.

The closest schools to our community are Riverside Elementary, Broadmoor Junior High, and Captain Shreve High School. Other schools include Magnolia Charter Schools, Louisiana State University in Shreveport, and Centenary College of Louisiana.

The closest airports to Ultris-Island Park are Shreveport Downtown Airport and Shreveport Regional Airport.

The closest dog park to Ultris-Island Park is Shreveport Dog Park on Clyde Fant Memorial Parkway.

The closest grocery stores to Ultris-Island Park are Walmart, Kroger, and Brookshire's.

The closest hospitals to Ultris-Island Park are Willis-Knighton Pierremont, Christus Highland Medical Center, and Overton Brooks VA Medical Center.

The closest shopping center to Ultris-Island Park is Broadmoor Shopping Center on Youree Drive.

Lease

Yes. Residents must obtain and maintain renter’s insurance with a minimum of $100,000 personal liability coverage during the term of their lease. If the resident has a pet, their policy must cover pets and animal bites. If the resident does not have renter’s insurance, they may contact ResidentShield, a leading insurance company that offers high quality, low cost insurance protection to residents of our community. More detailed information about ResidentShield can be found at www.residentshield.com or by calling a licensed agent at (800) 566-1186.

Residents also have the option to get coverage through a different third party provider. If a resident elects to obtain coverage from another insurance carrier, they will be required to provide the declarations page for their policy, including the name of their insurance company, the policy number, the effective and expiration dates of the policy and ensure that our property and information below is listed as an Additional Interested Party on the policy:

Ultris-Island Park
P.O. Box 3687
Coppell, TX 75019-4277

If we do not receive an updated Renter's Insurance Policy, the resident will be enrolled in our Master Insurance Policy and will have a recurring monthly lease charge to cover the home only. This policy does not insure your personal property within the home.

Our shortest lease terms start at 1 month.

Our lease terms range from 1 - 15 months.

After an application is approved, each leaseholder will receive an email with instructions to review and electronically sign the lease.

Residents may break their lease at any time. However, they will be responsible for any applicable early termination fees outlined in the lease agreement.

Guests not listed on the lease may not stay for more than 7 days in a single week or more than 14 days in any given month.

Yes, leaseholders must inform the office staff if a guest stays for more than 14 days in any given month and must be added to the lease.

Payments

Once an application is approved, a leasing team member will email a welcome letter outlining the first payment, which may include: prorated rent, deposits, and any applicable fees, along with other important move-in information.

Security deposits are refundable, however any deductions for final utility charges, cleaning, or damages beyond normal wear and tear may be applied. Once those charges are processed, any remaining balance will be refunded to you.

Rent is due by the 1st of each month.

Resident Portal

Yes! Our community uses the Westdale Living Mobile App, available on Google Play and The App Store.

Through the app, residents can make payments, create maintenance requests, and get notified of announcements and calendar events when push notifications are enabled.

Residents can access the portal online at www.westdaleresidents.com or through the Westdale Living Mobile App, available on Google Play and The App Store.

Pets

No, exotic pets are not allowed. This includes, but is not limited to, livestock, poisonous reptiles, amphibians or fish, snakes, birds of prey, insects, arachnids, and rodents (except for hamsters, guinea pigs or gerbils.)

Yes, Ultris-Island Park is a pet-friendly community. Please reference our pet policy on the Amenities page or contact us for more information.

We allow 2 pets per household.

Parking

Uncovered parking is complimentary. Upon availability, covered parking can be rented for a monthly fee.

Yes, Ultris-Island Park offers carports for a monthly fee. Contact our office for pricing and availability.

No, visitor parking is available on a first-come, first-served basis.

Ultris-Island Park offers reserved carport parking for a monthly fee. All other parking is available on a first come, first served basis.

At Ultris-Island Park, we allow up to 2 parking spaces per household. Additional vehicles must be parked in our overflow parking.

Motorcycles must be parked in regular parking spaces. Motorcycles are never allowed on sidewalks, breezeways, patios, or inside apartments.

Visitors may park in our community's overflow parking.

Application Process

Yes, Ultris-Island Park is proud to offer a Preferred Employer Program for military personnel, first responders (police, fire, doctors, nurses, EMT's), and members of the Caddo Parish School Board. Contact us to learn about exclusive benefits for our Preferred Employers!

Yes, discounts are available for teachers, first responders, and military personnel. Contact the leasing office for more details.

The total gross income of all applicants must not fall below three (3) times the amount of rent you will be required to pay, considering any state, federal or local assistance, benefits, or subsidies you receive. The income requirement may be modified if required by federal, state, or local government subsidy or financing programs. A guarantor or additional deposit may be required if the income requirements are not met. All applicants are subject to approval through ScreeningWorks, the community’s third party applicant screening agency. Screening criteria will be applied uniformly and in a manner consistent with all applicable laws, including state and federal housing laws, federal fair credit reporting laws, program guidelines and administrative rules. Approval of all applicants are based on an empirical system that incorporates multiple credit factors along with other non-statistical factors to determine overall applicant worthiness.

Applicants are required to verify income by completing an income verification step provided in the applicant portal after the application is submitted. Applicants can connect a bank account or connect directly to a payroll provider. In some cases, your employer may automatically provide salary information through The Work Number. Self employed applicants must either connect a bank account, provide a financial statement prepared by a CPA, or provide the previous year’s W9. Newly employed applicants must provide an official offer letter including salary and start date from the employer.

A valid government-issued photo identification is required as part of the application process. The following are acceptable forms of identification:

Group A Primary Acceptable ID

  • Valid driver's license from a U.S. state
  • Federal or state ID card
  • Military ID card
  • U.S. passport or card
  • Permanent Resident Card
Group B Secondary Acceptable ID
  • Foreign Passport with one of the following:
    • Valid copies of Temporary I-551 Employment Authorization
    • Form I-20
    • Form I-94
    • Form I-485
If an applicant does not have a valid form of ID from Group A, you may provide a secondary form of ID from Group B. All forms of ID must be current.

Yes, applicants can have a guarantor. The guarantor must meet the qualifying criteria and have a gross income that is 5x the rent amount. Guarantors are for full time students only.

All applications MUST include everyone who will be living in the apartment, including those under the age of 18 and guarantors (if applicable). Those over the age of 18 MUST be listed as a leaseholder. During the application process, the primary applicant will be prompted to invite, via email, all persons 18 and older to complete an individual application. For anyone under 18 years of age, only name and date of birth need to be entered.

Unfortunately, all applicants over the age of 18 must meet our standard Qualifying Criteria to be able to move forward in the application process.

Any outstanding charges can be paid through the Applicant Portal.

We will contact you as quickly as possible! We know that you’ll be waiting to hear from us and our goal is to make this a fast and easy process for you.

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Our team is always ready to answer your questions.